Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
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Reaching out to us ensures that you receive the assistance you need. Our team is knowledgeable and eager to help you navigate any challenges you may face. We prioritize your satisfaction and aim to provide timely responses to all inquiries.
- **Quick Response Time**: We aim to respond to all inquiries within 24 hours, ensuring you get the help you need without delay.
- **Expert Assistance**: Our team consists of experienced professionals ready to provide you with the best solutions tailored to your needs.
- **Customer Satisfaction**: We are committed to ensuring that every interaction you have with us is positive and productive.